Shipping & Returns

Last updated: [August, 2025]

📦 Shipping Information

Processing Times

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • During peak seasons or promotions, processing may take slightly longer.

Delivery Times

Estimated delivery times are displayed at checkout and may vary by location:

  • Europe: 5–10 business days
  • United States: 7–12 business days
  • Other regions: 10–20 business days

    Please note that customs inspections or carrier delays may affect delivery times.

Shipping Costs

  • Free shipping is offered on all orders for a limited time.
  • For orders under this amount, shipping fees are calculated at checkout based on location.

Order Tracking

  • Once your order has shipped, you will receive a tracking link via email.
  • Please allow 24–48 hours for tracking information to update.

🔄 Returns & Exchanges

Return Policy

  • We accept returns within 30 days of delivery.
  • Items must be unused, in their original packaging and in resellable condition.
  • Certain products (e.g., opened hair oils or sprays) cannot be returned for hygienic reasons.

How to Start a Return

  1. Contact us at info@byvolaire.com with your order number.
  2. Our customer care team will provide instructions for sending back your item.
  3. Once received and inspected, we’ll issue a refund to your original payment method.

Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot be held responsible for lost return parcels.

Exchanges

  • If you wish to exchange a product, please initiate a return and place a new order for the desired item.

🛡 Warranty

  • Volaire hairstyling tools include a 1-year limited warranty against manufacturing defects.
  • To claim warranty, contact info@byvolaire.com with proof of purchase and product details.

❓ Questions

If you have any questions about shipping, returns or warranties, please reach out to our support team at:

📧 info@byvolaire.com