Shipping & Returns
Last updated: [August, 2025]
📦 Shipping Information
Processing Times
- Orders are typically processed within 1–3 business days after payment is confirmed.
- During peak seasons or promotions, processing may take slightly longer.
Delivery Times
Estimated delivery times are displayed at checkout and may vary by location:
- Europe: 5–10 business days
- United States: 7–12 business days
- Other regions: 10–20 business days
Please note that customs inspections or carrier delays may affect delivery times.
Shipping Costs
- Free shipping is offered on all orders for a limited time.
- For orders under this amount, shipping fees are calculated at checkout based on location.
Order Tracking
- Once your order has shipped, you will receive a tracking link via email.
- Please allow 24–48 hours for tracking information to update.
🔄 Returns & Exchanges
Return Policy
- We accept returns within 30 days of delivery.
- Items must be unused, in their original packaging and in resellable condition.
- Certain products (e.g., opened hair oils or sprays) cannot be returned for hygienic reasons.
How to Start a Return
- Contact us at info@byvolaire.com with your order number.
- Our customer care team will provide instructions for sending back your item.
- Once received and inspected, we’ll issue a refund to your original payment method.
Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot be held responsible for lost return parcels.
Exchanges
- If you wish to exchange a product, please initiate a return and place a new order for the desired item.
🛡 Warranty
- Volaire hairstyling tools include a 1-year limited warranty against manufacturing defects.
- To claim warranty, contact info@byvolaire.com with proof of purchase and product details.
❓ Questions
If you have any questions about shipping, returns or warranties, please reach out to our support team at:
📧 info@byvolaire.com